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Consignment Rules and Policies


Due to Covid Consignment Drop Off and Consignment Reclaiming now require an Appointment.

Our new Consignment Rules and Policies may come as a shock to some of you as they really do limit acceptance of items that we will ultimately process for consignment but please understand that we consider our Consignors to be somewhat like our Business Partners. We promise to not take advantage of this "partnership" and hope that you believe that we simply want to do the best we can to continue to offer you an opportunity to sell your carefully selected items through our store. Without your items our business may not succeed and we hope that you feel that without us you may find it difficult to successfully and with ease sell your items by other means.


Drop Off Appointment Date

You have scheduled an appointment to drop off items for potential consignment on (DATE).

You must reply to this email before arriving to your appointment.


Your Email Reply

By replying to this email you are e-signing/accepting the rules and policies set forth.

Your reply needs to list your full name, address, phone# and email address and the words " I accept the Consignment Rules and Policies" 

Example:

Jane Doe

123 Some Street

City, State, Zip

Phone# 610-000-0000

[email protected]

"I accept the Consignment Rules and Policies"


Prepare your items for Drop Off

We strongly urge you to Drop Off items only that meet the following criteria:

Items must be In Season and In Style.

Items must be Like New and in Excellent Condition.

Items must be undoubtedly Freshly Laundered.

Clothing must be folded neatly into unused plastic bags no larger than 13 gallons each (your typical kitchen trash bag).

Clothing will not be eligible for consignment if it arrives in reusable shopping totes, laundry bins, or large trash bags.

Clothing will not be eligible for consignment if it arrives on hangers unless they are recently dry cleaned with tags.

You may place jewelry, shoes and accessories in original boxes before placing them into the unused plastic bags,

but these boxes will not be returned to you.

Jewelry must not be tangled and include all working parts such as clasps, earring backs and watch batteries.

All items must be free from holes, damages, broken zippers, odors, stains, pilling, scuff marks or worn soles.

These factors are all incredibly important as we do not hold or return items found ineligible for consignment.

We do not have the space or man power to bag up and hold items ineligible for consignment.

Items deemed ineligible for consignment become the property of Renaissance and Renaissance will either donate or box/clearance sale these items.


Arrival to Drop Off Appointment

Upon arrival please call the store to let a store associate know that you are outside.

An associate will meet you at the rear door (typically) to accept your Drop Off and will give you a Drop Off Receipt.

This Drop Off Receipt will not include a description or piece count of the items you are dropping off.


Finding Eligible Items for Consignment and the Process Date

Once we go through the items that you have dropped off we will use our very best efforts to find as many items we can to be consigned.

The items we find eligible for consignment will be processed into our consignment system software by the date of (PROCESS DATE).

This is also the date by which you can expect to receive an email listing (Consignment Contract) describing the items that were processed for consignment and the prices determined and set forth by Renaissance. Items are priced at the sole discretion of Renaissance's Processing Department and these prices are not negotiable. Renaissance does not negotiate pricing under any circumstance.

This email listing (Consignment Contract) will also include the extremely important Expiration Date of your selling period otherwise called your Claim Date. 

This Claim Date will be between 45-60 days of the date of Process depending upon season changes.


Claim Date

If you wish to retrieve/reclaim unsold items at the end of your contract you have to call the store to schedule a Retrieval/Reclaim Appointment and please remember that only items priced over $20.00 are eligible for retrieval. All retrievals will be performed by a Store Associate and held for your appointment. 

The timing of this call is utterly important and you must actually speak to an Associate. Voice messages are not accepted. 

You must make this call between 5 to 10 days prior to your Claim Date.

We do not permit early retrieval of consigned goods.

The Associate will email you confirmation of the date/time of the Retrieval/Reclaim Appointment. We will not grant Retrieval/Reclaim Appointments if you don't call during the 5 to 10 days prior to your Claim Date.

If you miss your scheduled retrieval appointment we will not reschedule/extend it.

Unsold items that are not retrieved become the sole property of Renaissance.


Retrieval/Reclaiming of Unsold Items is Performed by a Store Associate

Upon arrival to your Retrieval/Reclaim Appointment (which will typically be set at our rear door) we ask that you call the store to let us know that you are outside.

An Associate will come to the rear door to give you the items they retrieved for you.

Our store associates may not be able to find all of your unsold items at time of reclaim. Often items may be misplaced on inappropriate racks in the store.

Items found to be damaged during your selling period will not be held or returned to you. Despite extensive efforts to thwart theft, theft may still occur.

Renaissance is NOT responsible for Lost, Stolen, Missing or Damaged items.

If the Associate is unable to find an item for you that was priced over $50.00 they will provide you Customer Resolution/Issue Request slip at pick up. They will also email the Owner a copy of this slip. The Owner will then be in touch with you within 21 days detailing the resolution, if any, is offered.


Address Changes

If you need to update your mailing address email the Owner at [email protected]

Address changes will not be accepted in person by stopping into the store or over a phone call or voice mail to the store. 

This is to ensure that the Owner promptly receives your address change directly from you.


Commission Check

Expect to receive a commission check (40% standard commission on sold items) approx. 30 days after the Expiration/Claim Date of your Consignment Contract.

If 30 days have passed and you still haven't received a commission check you must email the Owner at [email protected]

Missing commission check inquiries will not be accepted in person by stopping into the store or over a phone call or voice mail to the store. 

This is to ensure that the Owner promptly receives your missing check inquiry directly from you.


Tax Donation / Charity Information

Renaissance is not a charity and does not offer tax donation slips for any items whatsoever.