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Consignment Policy


Our Consignment Policy may come as a shock to some as it really does limit the acceptance of items that we'll ultimately process for consignment but please understand that we consider our Consignors somewhat like our business partners. We promise to not take advantage of this "partnership" and hope that you understand that we simply want to do the best we can to continue to offer you an opportunity to sell your carefully selected items through our store. Without your items our business may not succeed and hopefully you feel that without us you may find it difficult to successfully and easily sell your items by other means.


Drop Off Appointment Date

You have scheduled an appointment to drop off items for potential consignment on (DATE/TIME).

You must reply to this email before arriving to your appointment.


Your Email Reply

By replying to this email you are e-signing/accepting the rules and policies set forth.

Your reply needs to list your full name, address, phone# and email address and the words " I accept the Consignment Rules and Policies" 

Example:

Jane Doe

123 Some Street

City, State, Zip

Phone# 610-000-0000

[email protected]

"I accept the Consignment Rules and Policies"

*If you've listed a new address that we don't currently have on file you have to also follow the policy below detailing Address Changes.


Prepare your items for Drop Off

We strongly urge you to Drop Off items only that meet the following criteria:

Items must be In Season and In Style.

Items must be Like New and in Excellent Condition.

Items must be undoubtedly Freshly Laundered.

Clothing must be folded neatly into unused plastic bags no larger than 13 gallons each (your typical kitchen trash bag).

Clothing will not be eligible for consignment if it arrives in reusable shopping totes, laundry bins, or large trash bags.

Clothing will not be eligible for consignment if it arrives on hangers unless they are recently dry cleaned with tags.

You may place jewelry, shoes and accessories in original boxes before placing them into the unused plastic bags,

but these boxes will not be returned to you.

Jewelry must not be tangled and include all working parts such as clasps, earring backs and watch batteries.

All items must be free from holes, damages, broken zippers, odors, stains, pilling, scuff marks or worn soles.

These factors are all incredibly important as we do not hold or return items found ineligible for consignment.

We do not have the space or manpower to bag up and hold items ineligible for consignment.

Items deemed ineligible for consignment become the property of Renaissance and Renaissance will either donate or box/clearance sale these items.


Arrival to Drop Off Appointment

You may enter the store through the front door and we will give you a Drop Off Receipt.

This Drop Off Receipt will not include a description or piece count of the items you are dropping off.

If you'd rather not enter the store due to covid concerns you're welcome to call the store at 610.519.0878 and request an associate come to the front door to meet you. 


Finding Eligible Items for Consignment , The Process Date and The Expiration/Claim Date

Once we go through the items that you have dropped off we will use our very best efforts to find as many items we can to be consigned.

The items we find eligible for consignment will be processed into our consignment system software by no later than the date of (PROCESS DATE).

This is also the date by which you can expect to receive an emailed list (Consignment Contract) describing the items that were processed for consignment and the prices determined and set forth by Renaissance. 

Items are priced at the sole discretion of Renaissance's Processing Department and these prices are not negotiable. 

Renaissance does not negotiate pricing under any circumstance.

This emailed list (Consignment Contract) will also include the extremely important Expiration Date of your selling period otherwise called your Claim Date. 

This Claim Date will be between 45-60 days of the date of Process depending upon season changes.


Setting a Reclaiming Appointment for your Claim Date

If you wish to reclaim/retrieve unsold items at the end of your contract you'll have to call the store to schedule a Reclaim Appointment

The timing of this call is utterly important and you must actually speak to an Associate. Voice messages are not accepted. You must make this call between 5 to 10 days prior to your Claim Date. 

We do not permit early retrieval of consigned goods so your appointment will be scheduled no earlier than 5 days prior to your claim date. 

We will not grant Reclaim Appointments if you don't call during the 5 to 10 days prior to your Claim Date.

We do not set Reclaim Appointments on Saturdays or Sundays. 

The Associate that you speak to will email you confirmation of the date and time of the Reclaim Appointment. 

If you miss your scheduled Reclaim appointment we will not reschedule or extend it.

During that appointment you are required to pull your own items from the sales floor. 

Store associates cannot help you with this process except for with items that are locked or behind the counters. 

Unsold items that are not reclaimed/retrieved become the sole property of Renaissance.


Reclaim Appointment Arrival

You should be prepared to spend 30 minutes to 1 hour at your Reclaim Appointment. 

You may not be able to find all of your unsold items at time of reclaim. Often items may be misplaced on inappropriate racks in the store.

Items found to be damaged during your selling period are not held so they won't be available for reclaim either.

Despite extensive efforts to thwart theft, theft does still occasionally occur. 

Renaissance is NOT responsible for and does NOT pay for Lost, Stolen, Missing or Damaged items. 

If you are unable to find an item that was priced over $50.00 a Store Associate will provide you a Customer Resolution/Issue Request Slip. 

They will also email the Owner a copy of this slip. The Owner will then be in touch with you within 21 days detailing a resolution, if any, is offered.


Address Changes

If you need to update your mailing address email the Owner at [email protected]

Address changes will not be accepted in person by stopping into the store or over a phone call or voice mail to the store. 

This is to ensure that the Owner promptly receives your address change directly from you.


Commission Check

Expect to receive a commission check (40% standard commission on sold items) approx. 30 days after the Expiration/Claim Date of your Consignment Contract.

If 30 days have passed and you still haven't received a commission check you must email the Owner at [email protected]

Missing commission check inquiries will not be accepted in person by stopping into the store or over a phone call or voice mail to the store. 

This is to ensure that the Owner promptly receives your missing check inquiry directly from you.


Tax Donation / Charity Information

Renaissance is not a charity and does not offer tax donation slips for any items whatsoever.